Canceling an Order
You can cancel an order up to one week before our order deadline. All canceled orders will be subject to a $5 restocking fee.
Refund an Order
If it comes to our attention that a package did not reach the intended recipient up to 10 days after Purim, a full refund will be issued, providing that the following conditions were met:
- We were provided with the correct and complete shipping address, including street number, street name, suite or apartment number and phone number.
- No attempt had been made by our delivery service to contact the recipient (if our delivery service had left a notice and or a phone call message due to the recipient not being home, and the recipient ignored the messages, no refund will be given)
- If permission was granted to leave the package by the door, and the recipient didn't receive the package (for example it was stolen) .
- If the recipient is in a yeshiva or seminary where the package was dropped off in the office and the office failed to deliver it to the recipient.